Guarantee & Warranty Information
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A Guarantee for Brighter Days
We believe good service is all about trust. That’s why we offer a 5-year guarantee on our installation services. If anything goes wrong during that time as a result of our work, we’ll be there to fix it right away.
The same goes for your Solatube product. If it stops performing as you expect due to defects in workmanship or materials within the 10-year warranty period, Solatube will repair or replace it…guaranteed.
Limitations on Guarantee
The guarantee offer applies only to products purchased for personal use. The offer is valid only for products assembled and installed according to the manufacturer’s specifications. Offer excludes new products manufactured by Solatube International, Inc. The guarantee excludes all other products, except Solatube 160 DS and 290 DS products, manufactured by Solatube International, Inc. Offer expires one year from the product purchase date.
Methodology for Determining Average Daily Light on an Annual Basis (ADLAB)
The ADLAB is determined by measuring the light output of a system at each hour during daylight hours on the 21st day of March, June, September, and December. To determine the ADLAB, these measurements are then added together and divided by the total number of measurements taken. To compare ADLABs, the systems compared must have the same ratio of the Length of the daylighting tube divided by the Diameter of the tube opening. This is called the “L over D ratio.” Testing must be completed by a certified testing agency.
Solatube Home hereby warrants that all labor and materials furnished will be free from defects of workmanship, including areas of penetration and interactions, for a period of 5 years from the date of
Solatube Home will not cover repairs if the cause is related to re-roofing, having an unqualified person install the product, leaks unrelated to any system installed or its related components, or for reasons that are not the fault of the installer. Additional situations that are not covered include the infiltration of insects within the system or above the lens, light bulb changes/replacements, night light battery replacements, and fixture swaps. These situations fall under the terms of our service policy below.
House calls after installation (other than warranty issues) are billed at the rate of $149 per hour. Payment is expected in full upon completion of the installation and may be made in the form of a check, Visa,
MasterCard, American Express, and Discover.
In connection with the marketing and promotion of Solatube Home products and services, Solatube Home will be entitled to photograph the installed system(s) and building of the Client, which Solatube
Home may use it in its promotional materials and advertising without restriction. Client agrees that Solatube Home will have exclusive ownership of such photographs, promotional materials, and associated intellectual property. Under no circumstances will Solatube Home release the Client’s address without the Client’s prior consent.
**The Natural Effects Lens does not come standard in all kits.